We have a 30-day return policy, which means you have 30 days after receiving your item to request and send in your return, with approval. Clearance items are final sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@wandertogetheroutfitters.com. You must indicate in the subject line: ATTN RETURNS and include your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at shop@WanderTogetherOutfitters.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), finer items/bralettes, custom products (such as special orders or personalized items), and personal care/health/beauty and bath goods.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards: these are final sale items and are not returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us first at shop@wandertogetheroutfitters.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancelled Orders
Occasionally we may need to cancel orders if items or sizes are sold out or on a significant backorder. In this case, you will be emailed and refunded as soon as possible.